Vacancy Description
Functional Responsibilities
- Drive branch performance to meet financial targets through effective sales and service delivery.
- Coach and develop staff to ensure high performance and compliance with policies and controls.
- Identify operational gaps and implement corrective actions.
- Ensure timely communication during incidents to maintain business continuity.
- Monitor Quality Management System reports and ensure KPIs are met.
- Maintain updated organizational charts and staff access records.
- Support Deep Dive Reviews, Risk and Control Self-Assessment, Internal Audits and close findings within defined timelines.
- Ensure the staff multi‑tasks (within the seniority) and is not stuck to a specified role
- Does not have any Operational Losses for the branch
- Promote digital banking adoption and assist customers in using digital channels for services. ...
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