Branch Call Support Consultant

TEKsystems is partnering with a leading Hawaii-based financial institution to hire experienced Branch Call Support Consultants. This role supports branch locations, call center teams, and internal departments by assisting with customer inquiries, resolving operational issues, and handling escalated customer concerns.
This is an excellent opportunity for customer service professionals who thrive in a fast-paced environment and are looking to grow their careers within the financial services industry.
Responsibilities

+ Respond to and resolve customer operational inquiries and concerns.

+ Handle escalated customer calls with professionalism and sound judgment.

+ Research, investigate, and coordinate resolutions for customer issues.

+ Partner with branch employees, call center representatives, and internal departments to provide timely support.

+ Maintain accurate records and documentation of customer interactions.

+ Utilize multi...