Branch advisor fais-1

Overview

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations, educate customers to the correct channel (e Channels and Self Service), and adhere to policy and process. As a Branch Advisor in a high‑volume service branch, you will provide compliant, professional financial advice, walk in and existing clients, and ensure ongoing client relationship management in line with FAIS, FICA, and Treating Customers Fairly principles.

Key Responsibilities Build and manage long‑term client relationships to support retention and growth. Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. Educate customers to the correct banking platform aligned with their needs. Connect with customers by living up to the brand promise of “how can we help you?” at all times. Analyze customer data and provide appropriate financial advice and solutions aligned to client financi...