BPO Sales Operations Specialist (Hybrid Setup)

Essential Duties and Responsibilities: 

Sales Systems & Ticket Support 

• Serve as first-level support for sales and revenue systems, including Salesforce, SalesLoft, Gong, Magentrix, ZoomInfo, Mindtickle, DealHub, GeoPointe, Trellus, Chili Piper, Traction Complete, DocuSign, and related tools.  

• Manage intake, triage, and resolution of inbound sales operations tickets.  

• Resolve a majority of routine issues independently and escalate complex issues as needed.  

• Track ticket volume, backlog, and resolution timelines to support continuous improvement.  

CRM Data Hygiene & Auditing 

• Conduct routine (weekly and monthly) audits across CRM objects to ensure data accuracy and completeness. 

• Identify and correct data gaps that may impact reporting, pipeline ...