BPO Operations Coordinator- Telesales

Job Overview:
We are seeking a proactive and detail-oriented
Operations Coordinator
to support daily BPO operations. The ideal candidate will ensure smooth workflow management, monitor team performance, coordinate with different departments, and assist in achieving operational targets.
Key Responsibilities:
Coordinate day-to-day operations across sales and support teams
Monitor team performance, attendance, and productivity metrics
Maintain and update operational reports (KPIs, leads status, conversions)
Act as a communication bridge between management and floor teams
Assist in implementing operational strategies to improve efficiency
Track lead flow, pipeline status, and project progress
Ensure compliance with company policies and operational standards
Support floor management in resolving real-time issues
Conduct follow-ups on pending tasks, targets, and deadlines
Assist in training coordination and onboarding processes
Requi...