Bpo Manager (Guadalajara)

Vacante para la empresa Integral Consults en Guadalajara, Jalisco.

Integral Consults, located in Guadalajara, Jalisco, seeks a professional to join our call center team.

Job Requirements

• University education with a degree.
• Advanced English.
• Advanced call center experience.
• Advanced personnel management skills.

Job Responsibilities

• Supervise the provision of service in compliance with contractual commitments.
• Ensure compliance with SLA parameters in the account.
• Review and supervise projects to ensure quality and timely delivery.
• Resolve technical and operational problems efficiently.
• Manage the allocation and retention of resources for effective delivery.

Additional Benefits and Perks

• Competitive monthly salary of 45,000 to 55,000.
• Food vouchers.
• Medical, dental and vision expenses coverage.
• Major medical exp...