Bpo customer service team leader

At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Team Lead in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #Experience TTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with Call Force to support the launch of our newest global location. Call Force is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. You'll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC. What You’ll be Doing

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ens...