BPO Bilingual Customer Support Specialist - Portuguese | Onsite - BGC, Taguig

Work Setup: Onsite (BGC, Taguig)

Shift: Night shifts, shifting schedules, and split-offs as necessary (working on holidays and weekends as needed)

Start Date: ASAP

Qualifications:

• Completed 1st Year in College
• With a minimum of 18 months of BPO Customer Support experience
• Must have at least a B1 level of proficiency in Portuguese
• Conversant in English as secondary language
• Willing to work onsite in BGC, Taguig City
• Good attention to details and strong problem-solving skills

Responsibilities:

• Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization's and client's SOPs thereby ensuring customer satisfac...