Dealership:
L0026 All American Chevrolet of Odessa
What You'll Do
Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).Follow the Initial Customer Contact (ICC) process:Greet customers in a friendly and professional manner.Identify, confirm, and offer resolution to customer concerns.Communicate with customer what needs to be done, how much it will cost and when work will be complete.Assess customer needs by conducting a vehicle walk around.Attain agreement from customer for repair needs.Write accurate repair orders using ProfitNet and ADP systems.Write accurate Estimates utilizing the three major estimating systems:CCCMitchellAudatexMaintain and update production, notes, and repair order detail and production status.Follow the Interim Customer Contact (ICC2) process:Provide estimates th...