BMW Aftersales Manager

Role Purpose:

To achieve service volumes and profit objectives through motivating and developing the service team to be fully competent in their job roles. Manage all Aftersales processes and to ensure all customers receive excellent customer service.

Key Responsibilities:

Measure and maintain targets on a daily basis, ensuring continuity in achievement

Regularly engage with Manufacturer Aftersales representatives and implement all Manufacturer strategies to maintain and increase parts and labour sales

Maintain standards of performance of the Aftersales team through effective coaching and performance management.

Recruit and select Aftersales team members in line with organisational and manufacturer requirements.

Maintain high levels of customer service standards and ensure understanding and adherence to the requirements of Manufacturer customer satisfaction indicators.

Ensure sufficien...