Vacancy Description
Understanding of BMC Remedy ITSM modules
Remedy Development
- Forms (data structures)
- Active Links (UI logic)
- Filters / Filter Guides (business rules)
- Escalations (scheduler-based logic)
Customization
- Incident / Change workflows
- Email templates / notifications
Workflow & Automation Design
- Ability to design end-to-end service workflows
- Ticket routing
- SLA tracking
- Approval flows
- Understanding of process orchestration
Integration Capabilities Experience with
- Web Services / REST APIs
- Integrating Remedy with external systems (e.g., OSS/BSS, ServiceNow, monitoring tools)
- Event-based integrations (alerts - tickets)
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