Black Duck's End-point Support Engineer Position

Advance your IT skills as an End-point Support Engineer with Black Duck Software, Inc. Targeting a global workforce, you will provide world-class support and technology solutions.
This role is crucial for ensuring that employees receive timely IT assistance and onboarding. You will handle hardware procurement, maintain system inventories, and innovate IT processes for improved efficiency. Your contribution will significantly impact IT operations and security best practices across 1,600+ endpoints.
Key Responsibilities:
• Provide exceptional support resolving IT issues for employees
• Document troubleshooting steps and communicate with users
• Oversee hardware and software procurement logistics
• Support macOS, iOS, Windows, and Android systems
• Engage in continuous improvement recommendations
Requirements:
• 2–5 years of hands-on IT support experience
• Required experience with MDM, including Jamf and InTune
• Strong documentation and process improveme...