Binder claims team leader

Job Summary

This role involves leading and developing the Binder Claims team while ensuring efficient claims processing, compliance with regulatory and binder agreement requirements, and the delivery of exceptional service standards. The Binder Claims Team Leader will oversee complex claims, drive process improvements, manage stakeholder relationships, and contribute to operational excellence.

Responsibilities and Duties Lead, mentor, and support the Binder Claims team Review and oversee complex and high‑value claims Monitor claims performance, turnaround times, and service level agreements Approve claims within delegated authority and escape exceptional matters where required Conduct performance reviews and provide ongoing coaching and feedback Identify development needs and coordinate training initiatives Foster a culture of accountability, collaboration, and continuous improvement Manage relationships with insurers, underwriters, brokers, and service providers Resolve escal...