Billing Operations Lead – Patient Experience & Compliance

Key Responsibilities

• Lead the full bill adjustment process: review, validate documents and correct bill discrepancies in the system, and ensure accuracy and timelines

• Manage and coach customer liaison officers to handle walk-in enquiries and reply within service standards

• Handle escalated cases and ensure prompt effective resolution

• Identify process gaps, improve, and streamline processes to enhance patients’ satisfaction and experience

• Collaborate with internal departments / teams to ensure compliance to billing policies, governance requirements, and service-level agreements

Interested candidates, please forward your resume to

Consultant: Jalene Tan (R )
Recruit Express Pte Ltd (99C4599)