Bilingual Service Desk Associate (French)

Role Title: Service Desk Analyst – L1 (French Support)

Experience: 0–3 Years

Location: Lucknow (IP)

Shift: 24×7 / Rotational

Role Overview: The Service Desk L1 Analyst is the first point of contact for end users, providing technical support in French via phone, email, and chat. The role involves incident logging, troubleshooting basic IT issues, and ensuring timely resolution or escalation in line with SLA requirements

Key Responsibilities

• Provide first-level technical support to users in French via calls, emails, and chat
• Log, categorize, and prioritize incidents/service requests in ITSM tools (e.G., ServiceNow)
• Perform initial troubleshooting and resolution for issues related to:
• Windows OS, MS Office, O...