Bilingual Service Desk Analyst- #26-06975

Contract Duration: 36 months

Job Description

• Prepare and deploy Windows 11 laptops using Microsoft Managed Desktop (MMD) standards, including Autopilot enrollment and configuration profiles
• Unbox, assemble, and set up laptops, docks, and peripherals at user workstations or staging areas
• Safely back up and transfer user data, profiles, and settings from legacy devices to new laptops using approved tools and processes
• Record and update asset information in inventory systems, including device assignment, status, and lifecycle tracking
• Provide onsite or remote support during deployment to clients, including user orientation, login assistance, and basic troubleshooting
• Retire legacy devices by performing secure data wipes, updating asset records, and preparing hardware for disposal or redeployment
• Verify devices meet security, patching, and compliance requirements (e.g., encryption, policies, u...