Bilingual Senior Training & Quality Lead - Barcelona

Concentrix in Barcelona is seeking a Senior Training & Quality Specialist for an on-site role. You will deliver onboarding and ongoing training, monitor quality, coach advisers, and drive continuous improvement in customer service.

The position requires Spanish and English proficiency, plus experience in quality, training, and leadership. The role offers a permanent contract, 100% office-based work, and development opportunities within a collaborative team.