Bilingual First Party Collections Representative - Spanish

Our associates celebrate lives. We celebrate our associates.

As a persuasive communicator, this role negotiates payments or creates payment arrangements on past due accounts.. Utilizes technology to update customer records, post payments, and research customer discrepancies. Proficiencies include software and product knowledge as well as consistently meeting or exceeding key performance indicator requirements.

**JOB RESPONSIBILITIES**

+ Applying assertive and persuasive communication skills, responds to inbound and automated dialed first party past due accounts. Quickly builds rapport with customers to discuss delinquent balances, understands payment issues, removes customer payment obstacles, and negotiates payment(s).
+ Updates customer contact information and documents conversation outcomes in database. Maintains accurate customer records.
+ Processes payments through PCI compliant link. Verifies and posts payments according to procedures.
+ R...