Bilingual EV Charging Support Specialist

Become a key part of ChargeLab's team as a Bilingual Support Specialist for EV Charging. This role focuses on providing technical support in both English and French for EV drivers and site hosts.

At ChargeLab, you'll engage mainly through phone, chat, and email to troubleshoot issues and enhance user experience. This position requires strong problem-solving skills and proficiency in both languages. Collaborate with engineering and product teams to drive improvements and ensure customer satisfaction in a growing industry.

Key Responsibilities:
• Provide bilingual support via phone primarily
• Collaborate with support teams to meet SLAs
• Assist users through chat and email ticketing
• Analyze connectivity logs to resolve issues
• Escalate problems to hardware teams for resolution

Requirements:
• Fluent in English and French, spoken and written
• Experience in customer or technical support
• Familiarit...