Bilingual Entry Level Customer Success Specialist Customer Service Montreal, QC

Job Description

As a Bilingual Customer Success Specialist, you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

Primary Responsibilities

• Analyze software usage and provide feedback and solutions for ongoing and prospective business situations
• Improve operations, efficiencies, profits, and overall system use in making sure our customers are getting the most out of our software
• Participate in tradeshows/industry events
• Monitor individual workload and prioritize respon...