Bilingual Customer Support Specialist: Problem Solver & CX

Infosys BPM in Petaling Jaya, Malaysia, is seeking a skilled customer service representative. The role involves engaging with customers to understand their needs and ensuring effective communication in Japanese and Mandarin/English. The ideal candidate will have 2-5 years of experience in a BPO environment and be detail-oriented.

You will be responsible for troubleshooting issues, maintaining accountability, and collaborating with partners to achieve successful customer outcomes.