Bilingual Customer Service Representative

Description
We are looking for a compassionate Bilingual Spanish Customer Service Representative to join a mission-driven non-profit team in California. This contract opportunity is ideal for someone who enjoys guiding people to helpful services, resolving inquiries with care, and creating positive experiences through every interaction. In this role, you will serve as a key point of contact for community members, maintain accurate records in digital platforms, and support a high standard of responsive service in a fast-paced call center environment.


Responsibilities:

• Manage incoming calls and messages, assess each request, and provide clear guidance, support, or appropriate community resource referrals.

• Record client conversations and service outcomes thoroughly in web-based systems to ensure accurate and timely documentation.

• Stay informed on programs, eligibility details, and available support options so information shared with clie...