Bilingual Customer Service Representative Role

Embrace your passion for helping others as a Bilingual Customer Service Representative at Global Excel, offering $22.56/hour in a vibrant multilingual environment.
This role focuses on supporting individuals during travel-related emergencies. You will provide assistance in both English and French directly to customers, while ensuring a positive experience. Your skills in communication and customer service will be crucial as you navigate claims and support processes.
Key Responsibilities:
• Act as a resource for patients and families regarding coverage
• Open initial claims and refer to healthcare providers
• Pre-approve medical tests and coordinate follow-ups
• Record interactions in the claims system accurately
• Ensure superior customer service throughout all interactions
Requirements:
• College diploma or equivalent experience
• Customer service or claims assistance background
• Bilingual in English and French; other languages are an asset
• Stron...