Bilingual Customer Service Representative

**At Kelly®, we’re passionate about helping you find a job that works for you. How about this one?** We’re seeking a Bilingual Customer Service Representative (Registry Engagement Representative) to work at a leading organization in Pasadena, CA. With us, it’s all about finding the job that’s just right.
Salary: $20.00 per hour
Monday–Friday, 8am–5pm
**What’s a typical day as a Bilingual Customer Service Representative? You’ll be:**


+ Answering inbound calls from IHSS recipients who require urgent back-up homecare support
+ Assisting seniors and individuals with disabilities in locating replacement homecare workers
+ Providing guidance and support to recipients navigating county and state assistance programs, including IHSS and Medi-Cal
+ Connecting callers with appropriate community resources based on their unique needs
+ Accurately documenting calls, actions taken, and follow-ups in internal systems
+ Communicating clearly and compassionately wit...