Vacancy Description
Johnson Service Group (JSG) is seeing a Bilingual Customer Service Navigator for a HealthPlan in South San Francisco CA.
Bi-Lingual in English and one of the following languages: Spanish, Tagalog, Chinese (Mandarin/Cantonese).
On-Site
Work Schedule: Monday- Friday 8:30am- 5:00pm
Pay range: $26.50- $33.50 DOE
Qualifications
Education and experience equivalent to:
• High school diploma or GED.
• One (1) or more years’ experience in Customer Service or Call Center role, preferably in a health care or public-sector setting.
• Previous experience with managed care plans, Medi-Cal and Medicare programs, and working with underserved populations.
Knowledge of:
• Microsoft Office products including Word, Excel, PowerPoint and Outlook.
• Health insurance and medical terminology.
• Quality metrics relevant to a call center, and best practices ...
Bi-Lingual in English and one of the following languages: Spanish, Tagalog, Chinese (Mandarin/Cantonese).
On-Site
Work Schedule: Monday- Friday 8:30am- 5:00pm
Pay range: $26.50- $33.50 DOE
Qualifications
Education and experience equivalent to:
• High school diploma or GED.
• One (1) or more years’ experience in Customer Service or Call Center role, preferably in a health care or public-sector setting.
• Previous experience with managed care plans, Medi-Cal and Medicare programs, and working with underserved populations.
Knowledge of:
• Microsoft Office products including Word, Excel, PowerPoint and Outlook.
• Health insurance and medical terminology.
• Quality metrics relevant to a call center, and best practices ...
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