Bilingual Customer Expert English B2 Bogota On site

Overview

You're the player we're missing on this TOP Team! We are seeking a highly skilled Customer Service Expert focused on providing exceptional technical support. The ideal candidate will possess excellent active listening skills, empathy, and the ability to manage customer interactions effectively. This role is ideal for someone who enjoys working with customers, is technically inclined, and has a passion for the gaming industry. If you're a problem‑solver with a commitment to providing excellent service, we’d love to hear from you.

Responsibilities

• Provide top‑notch customer service to platform users, assisting with various inquiries and issues related to their accounts.
• Answer incoming phone calls (Inbound) from customers in the U.S.
• Oversee receiving chats to solve technical problems that clients propose.
• Search the tools provided by the client for the solution to the problem.
• Show soft skills to guide clie...