Vacancy Description
Shape the future of online shopping with a strategic role at Randstad Canada as a Bilingual Customer Experience Analyst. Dive into data analysis, customer service, and operations every day.
This position, located at the dedicated Online Grocery Store in Ville Saint-Laurent, is designed for candidates with 2-3 years in a customer service environment and a flair for data analysis. Recent graduates with relevant skills are encouraged to apply for this hybrid role, which includes four days a week in the office. You'll play a crucial part in enhancing customer satisfaction through observing performance indicators and continuous improvement initiatives.
Key Responsibilities:
• Analyze Customer Satisfaction Survey results for actionable insights
• Monitor customer service performance indicators for improvements
• Standardize and automate data analysis processes
• Work with IT and Operations for data quality enhancement
Requirements:
• 2 to 3 years in a call center or c...
This position, located at the dedicated Online Grocery Store in Ville Saint-Laurent, is designed for candidates with 2-3 years in a customer service environment and a flair for data analysis. Recent graduates with relevant skills are encouraged to apply for this hybrid role, which includes four days a week in the office. You'll play a crucial part in enhancing customer satisfaction through observing performance indicators and continuous improvement initiatives.
Key Responsibilities:
• Analyze Customer Satisfaction Survey results for actionable insights
• Monitor customer service performance indicators for improvements
• Standardize and automate data analysis processes
• Work with IT and Operations for data quality enhancement
Requirements:
• 2 to 3 years in a call center or c...
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