Bilingual Customer Account Specialist

Job Description
Insight Global is seeking a bilingual customer service professional to join a global manufacturing firm's Customer Account team. This individual will be responsible for managing the end-to-end operational relationship with our valued customers and partners. This includes forecasting, order and logistic execution, accounts receivable, and managing customer requests.

Role responsibilities:
Manage Order & delivery

   o Captures, records and commits customer orders according to customer needs, agreement and defined service level
   o Proposes product alternatives in case of phase-out or shortage
   o If relevant, optimizes, plans and coordinates the delivery with customers and partner.
   o Monitor Execution
   o Handles customer orders portfolio and monitors execution
   o Liaise with the relevant partners to ensure on-time deliveries and service commitment
   o Proactively alerts customer in case of any event, delay or failure...