Bilingual Consumer Affairs Coordinator

Location

Mississauga, ON

Job Schedule

Full-time, Hybrid (4 days on site)

Education Requirement

University degree preferred

Vacancy Status

This posting for an existing vacancy within our organization.

Job Description

We are currently looking for a Bilingual Consumer Affairs Coordinator to join our team in Mississauga, ON. The Consumer Affairs Coordinator handles consumer inquiries and high‑visibility escalations—investigating issues, coordinating resolutions, administering goodwill when appropriate, and documenting all cases in Salesforce. They also analyze trends, ensure timely follow‑ups to maintain customer satisfaction, and support internal stakeholders while reporting to the Manager, Contact Centres and Consumer Affairs.

Responsibilities

• Manage executive, media, and social‑media escalations by investigating cases, coordinating resolutions with internal teams, and documenting all acti...