Bilingual Client Support Advisor at RBC

Enhance your career with RBC as a Bilingual Client Support Advisor. Provide exceptional customer service on Cash Management products and resolve client inquiries effectively.

In this role, you will deliver first and second level support for RBC’s Cash Management services. Your expertise in communication and problem-solving will be essential as you analyze and address complex client inquiries. This position promotes growth within one of Canada’s leading employers, emphasizing teamwork and cooperation.

Key Responsibilities:
• Provide first level support for Cash Management applications
• Act as second level support for Royal Direct payment queries
• Escalate complex inquiries to relevant teams
• Maintain accurate documentation of client interactions
• Foster a supportive and positive team environment

Requirements:
• Bilingual in French and English
• Previous customer service experience in banking or call cen...