Bilingual Client Experience Manager Ottawa

Elevate client interactions as a Bilingual Client Experience Manager in Ottawa. This full-time role focuses on coaching customer service representatives while ensuring seamless service delivery.
Join a prominent company specializing in customer experience, where your management skills will shine. As the Bilingual Client Experience Manager, you will lead a team of customer service representatives, developing their skills while supervising daily operations. The emphasis is on maintaining high standards and effective communication with clients in both English and French.
Key Responsibilities:
• Coach and mentor customer service representatives
• Monitor compliance with service delivery standards
• Develop strategies to enhance client satisfaction
• Ensure effective communication across diverse teams
• Supervise daily operations and workflows
Requirements:
• Proven experience in customer service management
• Bilingual in English and French
• Strong leadersh...