Bilingual Case Assessment Officer Hybrid

Become a Bilingual Case Assessment Officer in Toronto with a hybrid work structure. Engage with consumers and firms, providing essential case assessments and inquiries support while enjoying work-life balance.

This full-time, permanent role for a national not-for-profit organization focuses on helping consumers and financial firms resolve disputes efficiently. You’ll be the first point of contact, handling inquiries, assessing cases, and preparing files for investigators. Collaborate with a supportive team to foster professional growth while impacting the financial services industry.

Key Responsibilities:
• Answer inbound calls and place outbound calls for inquiries
• Assess complaints to determine if they fall within mandate
• Prepare case summaries and identify expedited cases
• Draft out-of-mandate letters for consumers
• Support onboarding and contribute to organizational improvement projects

Requirements:
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