Bilingual Call Center Agent – Towing & Roadside Support

SRR Group is seeking a Call Center Agent to handle inbound calls for towing and roadside assistance. You will assess customer situations, gather details, provide information, and coordinate with dispatch to ensure prompt service.

The role requires calm, empathy, and strong communication in a fast-paced environment. Responsibilities include documenting interactions, meeting KPIs, and maintaining knowledge of services and procedures.