Vacancy Description
Description
We are looking for a Bilingual Spanish Call Center Agent to support a mission-driven non-profit organization serving the community. This contract-to-permanent opportunity is ideal for someone who brings empathy, strong attention to detail, and strong communication skills to every interaction. In this role, you will help connect individuals with appropriate information and support while contributing to a responsive, service-focused call center environment.
Responsibilities:
• Handle incoming calls and messages, assess each inquiry, and provide clear information, guidance, or referrals based on individual needs.
• Record client interactions thoroughly and in a timely manner within web-based platforms and customer tracking systems.
• Stay informed on current programs, community resources, and service offerings to ensure accurate assistance is provided.
• Work closely with colleagues and cross-functional teams to resolve co...
We are looking for a Bilingual Spanish Call Center Agent to support a mission-driven non-profit organization serving the community. This contract-to-permanent opportunity is ideal for someone who brings empathy, strong attention to detail, and strong communication skills to every interaction. In this role, you will help connect individuals with appropriate information and support while contributing to a responsive, service-focused call center environment.
Responsibilities:
• Handle incoming calls and messages, assess each inquiry, and provide clear information, guidance, or referrals based on individual needs.
• Record client interactions thoroughly and in a timely manner within web-based platforms and customer tracking systems.
• Stay informed on current programs, community resources, and service offerings to ensure accurate assistance is provided.
• Work closely with colleagues and cross-functional teams to resolve co...
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