Bilingual AI Technical Support Analyst – ChatGPT, MS Copilot, Claude & Gemini

Job Description: Role: Bilingual AI Technical Support Analyst ChatGPT, MS Copilot, Claude & Gemini Location: Montreal; Hybrid 3 days a week in office Role Summary We are seeking a Level 2.5 AI Support Analyst to act as the front line for end user AI answering user questions across the firms AI portfolio (Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion)) and capturing every query in a structured way. You will resolve what you can, escalate what you cannot, and document each interaction so that the knowledge feeds a future AI support agent. Each analyst maintains broad coverage of the full portfolio while owning one product as point of contact. Key Responsibilities Answer all user questions across channels helpdesk tickets, support channels, email and direct queries for the full AI portfolio. Document every query and resolution in a consistent, structured format to build the ...