Bilingual Agent (Bogotá)

Responsibilities

• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.
• Maintain a courteous manner at all times to de-escalate stressful situations.
• Document personal information to create, update, or adjust customer accounts.
• Prepare call-related information for purposes of auditing and reporting.
• Provide and respond to feedback about any aspect of the job or its duties.
• Suggest products and services to clients based on their requests and needs.
• Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders.

Qualifications

• Prior experience working in call centers or as an at-home customer service agent.
• English language skills.
• Excellent verbal and written communication skills.
• Good empathy and listening skills to de-escalate situations and identify the underly...