Benefits HR Assistant

The Benefits HR Assistant II role sits within a live HR support team dedicated to providing accurate, consistent, and timely benefits-related assistance to employees through multiple contact channels, including phone, chat, and HR case management systems. In this position, you serve as the first point of contact for employee inquiries related to financial, health, and other benefit programs, taking ownership of each case from intake through resolution. You apply critical thinking and sound judgment to interpret benefit plans, resolve issues, and ensure compliance, while delivering empathetic, high-quality customer service. This role offers the opportunity to support a large employee population, influence benefits processes, and contribute to continuous improvement in a dynamic, fast-paced environment.
Responsibilities

+ Serve as the first point of contact for employees seeking assistance with benefits-related questions and issues across phone, chat, and HR case channels.