Benefits Advisor (Call Monitoring)

Summary EBSA plays a vital role in protecting the retirement, health, and other job-based benefits of America's workers, retirees, and their families. We issue effective regulations, offer comprehensive education and assistance to workers, plan sponsors, fiduciaries, and service providers, and rigorously enforce the law. We serve workers, families, and the broader employee benefits community by protecting the security and integrity of the nation's benefit systems. Responsibilities Duties include but are not limited to the following: -Provide information and guidance to plan administrators, service providers, participants, beneficiaries, the public, and other agencies about ERISA and related laws. -Respond to inquiries from the public, Members of Congress, and the Executive Secretariat regarding field office activities. -Evaluate regional offices' technical assistance and customer service program by conducting comprehensive reviews for policy compliance, completing regular quality revie...