Benefits administrator

JOB DESCRIPTION Key Responsibilities: Providing exiting employees, who are Fund members, with Benefits Options Counselling and information upon request Maintaining an audit trail of all interactions with members using the relevant systems and processes Collation, vetting and retention of all the supporting documentation on the members record Ensure timeous correspondence with the relevant member within SLA. Submitting the withdrawal claim to the Fund administrator according to legislation such as the Pension Funds Act and/or relevant legislation Timeous and accurate electronic claim submission via the Fund administrator's administration system. The prompt attention and resolution of member queries related to the Retirement Fund, death, disability and funeral in RSA and ROA Continuous focus on process improvement and efficiencies as well as identifying risks and provide possible solutions to correct and mitigate possible risks. Ensure the relevant process reports are completed and curre...