Bellperson - InterContinental Suites Hotel Cleveland

DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests
regarding local attractions and activities.
PEOPLE
• Promote team work and quality service through daily communications and coordination with other
departments.
GUEST EXPERIENCE
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints,
disturbances or dissatisfied guests.
• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at
guest’s request.
RESPONSIBLE BUSINESS
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or
sundry items to guest rooms, and responding to other ...