Bellman

Job Summary

The Bellman assists with the delivery and collection of guest luggage, parcels, and messages. The Bellman keeps the lobby tidy and ensures all guests receive prompt, cordial, and efficient attention throughout their stay. The Bellman promotes hotel products and services during guest contact and acts as a doorman, opening doors and controlling traffic at the Porte Cochère.

Key Duties and Responsibilities

• Adhere to resort rules and regulations per service standards, policies, and procedures.
• Be fully aware of resort emergency procedures.
• Maintain an immaculate uniform and appearance.
• Stay updated on departmental revenue targets and support goal achievement.
• Possess in‑depth knowledge of hotel products to maximize revenue.
• Be aware of all functions, conferences, and special events taking place in the resort.
• Assist Security in monitoring for suspicious activity.
• Escalate any gues...