Bed Bath & Beyond Canada | CX Leadership Role

Elevate customer experience at Bed Bath & Beyond Canada by leading innovative strategies and team development as the Manager of Customer Experience. This is a pivotal role focusing on enhancing the customer journey using integrated technology.
As part of the founding team, you will report to the Senior Vice President of Customer Experience. You will craft a strategic plan for the customer experience, implementing operational frameworks and knowledge management systems. Your work will foster a culture of continuous improvement in a hybrid retail environment, aimed at achieving high satisfaction rates through effective performance management.
Key Responsibilities:
• Map customer journeys and align with brand standards
• Train and develop a high-performing customer experience team
• Create an internal knowledge base for service efficiency
• Analyze trends and develop actionable insights
• Facilitate collaboration with cross-functional teams
Requirements:
• At le...