B2C Sales & Retentions Executive

B2C Sales & Retentions Executive

Sheffield City Centre (office-based)

Salary: £24,500 + commission (OTE £35,000)

We’re excited to be expanding our Retentions team and hiring a second Retentions Executive within our B2C telesales function. This is a fantastic opportunity for someone who wants to make a real impact, take ownership of a key area of B2C sales, and contribute to how UniHomes manages customer cancellations now and into the future.

Working alongside our existing Retentions Executive, you will take shared ownership of all cancellations within a friendly and collaborative office environment, helping to maximise customer retention and deliver strong commercial outcomes.

In this role, you will be responsible for handling customer cancellation requests year-round. Some requests will be straightforward and transactional (e.g. a student group is no longer proceeding with their tenancy), requiring accuracy and timeliness. Howeve...