B2C Digital Sales Support Role

Enhance customer interactions as a Digital Sales Support Representative at Erikson Consumer, located in Baie d’Urfé, Montreal. This hybrid position is focused on providing ecommerce B2C support for various accounts.
Your primary responsibility will be to process customer inquiries and manage daily orders while ensuring shipments are on schedule. Collaboration with sales, logistics, and marketing teams is essential to help maintain product availability and streamline retail operations. This dynamic role requires strong multitasking and communication skills.
Key Responsibilities:
• Handle daily inquiries and process DTC orders
• Track and ensure deliveries for timely shipments
• Maintain product validity and support sales initiatives
• Manage returns and maintain minimal backlog
• Communicate effectively with customers via calls and emails
Requirements:
• 1–2 years of experience, ideally in distribution
• Proficiency in Microsoft Office and Excel application...