Vacancy Description
Location: Kuala Lumpur, Malaysia — Department: Operations / Commercial Operations — Reporting To: EVP
About the Role
We are seeking an experienced B2B Sales Operations Director to lead and manage large‑scale sales operations within a BPO environment. This role is responsible for overseeing sales delivery teams, driving operational performance, ensuring client success, and managing business performance across B2B sales accounts.
The ideal candidate has strong leadership experience managing inside sales or telesales operations within a BPO or outsourcing environment, with deep understanding of operational KPIs, stakeholder management, workforce planning, and service delivery excellence. The focus will be on managing sales teams, operational delivery, client performance, and business growth through team leadership.
Key Responsibilities
- Operations & Sales Delivery Management
- Lead and oversee daily B2B sales operations...
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