Axiom Technologies Desktop Support Engineer

Be part of Axiom Technologies as a Desktop Support Engineer providing on-site technical assistance in Langley, British Columbia. Ensure timely issue resolution and optimal service delivery for end-users in a hybrid dispatch role.
This role requires 3+ years of experience in IT infrastructure support, focusing on troubleshooting desktop hardware, software, and operating systems. You will be expected to triage service requests, communicate effectively with users, and maintain high customer satisfaction through adept issue resolution and technical support.
Key Responsibilities:
• Provide first and second-level technical support
• Maintain and update ServiceNow and knowledge base
• Triage and prioritize tickets for efficient resolutions
• Perform hardware roll-outs and desk-side support
• Ensure compliance with corporate policies and procedures
Requirements:
• 3+ years in IT infrastructure field support
• A+ certification and additional Cisco or Microsoft cert...