Vacancy Description
Join Axiom Technologies as a Desktop Support Engineer and enhance your technical skills in a hybrid work model. Provide top-notch first and second-level support while managing service requests efficiently.
In this independent contractor role based in Burnaby, British Columbia, you will leverage over three years of IT infrastructure support experience. Responsibilities include troubleshooting hardware and software issues, maintaining high customer satisfaction, and coordinating with technicians on service requests. Strong communication and problem-solving skills will be key as you ensure user issues are promptly resolved.
Key Responsibilities:
• Provide first and second-level technical support
• Monitor individual queues for timely issue resolution
• Escalate complex problems effectively
• Maintain accurate updates in ServiceNow
• Perform IMAC services and desk-side support
Requirements:
• A+ certification and Cisco or Microsoft certification
• 3+ years of ...
In this independent contractor role based in Burnaby, British Columbia, you will leverage over three years of IT infrastructure support experience. Responsibilities include troubleshooting hardware and software issues, maintaining high customer satisfaction, and coordinating with technicians on service requests. Strong communication and problem-solving skills will be key as you ensure user issues are promptly resolved.
Key Responsibilities:
• Provide first and second-level technical support
• Monitor individual queues for timely issue resolution
• Escalate complex problems effectively
• Maintain accurate updates in ServiceNow
• Perform IMAC services and desk-side support
Requirements:
• A+ certification and Cisco or Microsoft certification
• 3+ years of ...
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