AWS CS Frontline Manager (FLM), AWS Customer Service

Description
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Customer Service team you will be at the forefront of this transformational technology assisting a global list of customers that are taking advantage of a growing set of services and features to run their mission-critical applications.

AWS Customer Service provides global support to a wide range of external customers as they build mission-critical
applications on top of AWS services such as Amazon S3 and Amazon EC2. We help with account and billing related
inquiries, and interface with AWS teams to provide the perspective of the Voice of the Customer.

As an AWS CS Front Line Manager (FLM), you are responsible for ensuring that front line Technical Customer Service
Specialists (...