AVP/VP - Member Onboarding & Conformance

Job Summary

The Senior Member Readiness Manager owns leadership for ongoing member testing and conformance, including Industry Wide Testing (IWT) as well as member readiness for complex, multi‑stakeholder platform upgrade projects.

For projects, the role is accountable for member readiness, which includes planning and driving member communication, timely release of platform documentation, and member testing. It requires independent and proactive planning, stakeholder alignment, document readiness, and disciplined delivery management across internal teams, vendors, and members. The role requires direct coordination with internal and external stakeholders.

For business‑as‑usual onboarding to existing platforms, the role requires the management of an external vendor team along with the support of another resource in the team.

The role is also in charge of the tools used to support member testing and conformance, including Industry Wide Testing (IWT)...