AVP / VP – Process Excellence

AVP / VP – Process Excellence

Over the last few years, Volo Health Insurance TPA has grown rapidly in a complex, operations-intensive healthcare environment.

With scale comes an important challenge.

Processes evolve. Teams expand. Layers and controls get added. Exceptions become workflows. Temporary solutions sometimes become permanent processes. Over time, organisations can find themselves addressing complexity with more people, more reviews and additional controls.

We want to challenge this.

We are looking for an AVP / VP – Process Excellence with a clear mandate:

Make the organisation work better — in a measurable and sustainable manner.

This is not about presentations, extensive SOP reviews or adding another layer of governance.

It is about going deep into how work actually happens, identifying what can be simplified or redesigned, and working with...